Removals Roehampton Service Terms and Conditions
These Terms and Conditions set out the basis on which Removals Roehampton provides removal and associated services within Roehampton and surrounding areas. By requesting, booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 "Company" means Removals Roehampton, the provider of removal and related services.
1.2 "Customer" means the person, firm or company who requests or uses the services of the Company.
1.3 "Services" means removal, relocation, loading, unloading, packing, unpacking, storage, waste-related or any other services provided by the Company.
1.4 "Goods" means all items, personal effects, furniture, equipment and property which are the subject of the Services.
1.5 "Contract" means the agreement between the Company and the Customer for the provision of Services in accordance with these Terms and Conditions.
1.6 "Service Area" means Roehampton and any other areas in which the Company agrees to provide Services.
2. Scope of Services
2.1 The Company provides local and regional removals, including domestic moves, small office moves, student moves and related services within the Service Area, together with any additional services agreed in writing.
2.2 The exact Services to be provided, including collection and delivery addresses, dates, times, and any specific requirements, will be confirmed in the booking confirmation or quotation issued by the Company.
2.3 The Company reserves the right to decline or discontinue any Services where it considers that provision of the Services would be unsafe, unlawful, impractical or beyond the agreed scope.
3. Booking Process
3.1 All booking requests must be made directly with the Company. A booking is only confirmed when the Company has issued written confirmation or an agreed quotation setting out the key details of the Services.
3.2 The Customer must provide accurate and complete information at the time of booking, including:
(a) full collection and delivery addresses;
(b) details of property access, such as floor level, lifts, parking restrictions or narrow access;
(c) an accurate description and approximate volume of Goods to be moved;
(d) any special handling requirements, such as fragile, bulky or heavy items;
(e) any relevant time constraints or deadlines.
3.3 The Company reserves the right to revise the quotation or apply additional charges if the information provided at the time of booking is materially inaccurate or incomplete.
3.4 Bookings are subject to availability. The Company does not guarantee availability for any specific date or time until confirmed in writing.
4. Quotations and Pricing
4.1 All quotations are based on the information supplied by the Customer and are usually provided either as a fixed price or on an hourly rate basis, as specified in the quotation.
4.2 Quotations are valid for a limited period, as specified by the Company, and may be withdrawn or amended at any time before acceptance.
4.3 Unless otherwise stated, quotations do not include packing materials, dismantling or reassembly of furniture, disconnection or reconnection of appliances, or the handling of items requiring specialist equipment.
4.4 Additional charges may apply for:
(a) waiting time caused by delays outside the Company’s control;
(b) extended loading or unloading times due to restricted access;
(c) parking fees, permits, congestion charges or fines arising from circumstances beyond the Company’s control;
(d) additional Goods not declared at the time of quotation;
(e) work carried out outside normal working hours at the Customer’s request.
5. Payments
5.1 The Customer agrees to pay all charges in accordance with the terms set out in the quotation or booking confirmation.
5.2 The Company may require a deposit to secure the booking. Any such deposit is payable by the date specified by the Company. The booking may be cancelled if the deposit is not received in time.
5.3 Unless otherwise agreed in writing, the balance of any charges is payable on or before completion of the Services on the agreed moving date.
5.4 The Company reserves the right to refuse to commence or continue with the Services if payment has not been received as agreed.
5.5 If payment is not made when due, the Company may charge interest on overdue sums at the statutory rate applicable under UK law until payment is received in full.
6. Cancellations, Postponements and Amendments
6.1 The Customer may cancel or postpone the Services by giving the Company notice in writing.
6.2 The following cancellation charges may apply, unless otherwise agreed in writing:
(a) More than 7 days before the scheduled service date: no cancellation fee, and any deposit may be refunded or credited at the Company’s discretion;
(b) Between 7 days and 48 hours before the scheduled service date: the Company may retain all or part of the deposit to cover administrative and scheduling costs;
(c) Less than 48 hours before the scheduled service date or on the service date: up to 100 percent of the agreed charges may be payable.
6.3 Postponements requested by the Customer are treated as cancellations and re-bookings, and may be subject to the above charges, depending on the notice period given.
6.4 The Company reserves the right to cancel or reschedule the Services due to circumstances beyond its reasonable control, including but not limited to severe weather, road closures, vehicle breakdown, staff illness, or safety concerns. In such cases, the Company will endeavour to offer an alternative date or time, or a refund of any amounts paid in respect of Services not provided.
7. Customer Responsibilities
7.1 The Customer is responsible for:
(a) ensuring that all Goods are properly packed and prepared for transport, unless the Company has expressly agreed to provide packing services;
(b) securing or removing any fixtures, fittings or equipment that are not to be moved;
(c) ensuring that parking permits or suitable parking arrangements are available at both collection and delivery locations;
(d) clearly labelling any fragile or high-value items and bringing special requirements to the Company’s attention before the service date;
(e) being present or represented at both collection and delivery to supervise and provide access to the property.
7.2 The Customer must not include in the Goods any items that are illegal, hazardous, explosive, flammable, corrosive, perishable (unless agreed), or otherwise dangerous. The Company may refuse to transport any such items.
7.3 The Customer must ensure that the locations at which Services are to be provided are safe, accessible and compliant with relevant health and safety requirements.
8. Company Responsibilities
8.1 The Company will exercise reasonable care and skill in providing the Services and handling the Goods.
8.2 The Company will use reasonable endeavours to adhere to agreed dates and times, but time is not of the essence unless expressly agreed in writing.
8.3 The Company may use such vehicles, equipment, staff and subcontractors as it deems appropriate for the performance of the Services, provided that the Company remains responsible for the proper performance of the Contract.
9. Liability for Loss or Damage
9.1 The Company’s liability for loss of or damage to Goods is limited as set out in this clause. The Customer is strongly advised to arrange adequate insurance cover for the full value of the Goods.
9.2 The Company will not be liable for any loss, damage, or failure to deliver Goods arising from:
(a) the Customer’s failure to adequately pack, secure or protect the Goods, where packing is not provided by the Company;
(b) inherent defects, natural deterioration or fragility of the Goods;
(c) normal wear and tear;
(d) acts or omissions of the Customer or any third party;
(e) circumstances beyond the Company’s reasonable control.
9.3 The Company will not be liable for:
(a) any indirect or consequential loss, including loss of profit, revenue, business, or opportunity;
(b) damage to premises or property other than the Goods, unless such damage is caused by the Company’s negligence.
9.4 Where the Company is found liable for loss or damage to Goods, its liability will be limited, at its option, to either:
(a) repairing the damaged item; or
(b) paying the lower of the cost of repair or the current market value of the item, subject to any applicable overall limit stated in the quotation or booking confirmation.
9.5 Any claim for loss or damage must be notified to the Company in writing as soon as reasonably practicable and, in any event, within 7 days of completion of the Services. The Company may not be liable for any claim notified after this period.
10. Limitations and Exclusions
10.1 Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability which cannot be limited or excluded by law.
10.2 Except as expressly set out in these Terms and Conditions, all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.
11. Waste Regulations and Disposal of Items
11.1 The Company complies with applicable UK waste management and environmental regulations. Certain items cannot be taken as part of normal removal Services and may require specialist disposal.
11.2 The Company will not carry or dispose of hazardous waste, including but not limited to chemicals, solvents, asbestos, clinical waste, gas cylinders, paint, or any items classified as controlled or hazardous waste under relevant regulations.
11.3 Where the Company agrees to remove unwanted items or general waste, such services will be subject to additional charges. The Customer confirms that any such items are suitable for transport and disposal in accordance with applicable laws.
11.4 The Customer must accurately describe the nature of any items to be removed for disposal. The Company reserves the right to refuse items that are unsuitable, unsafe, or unlawful to carry.
11.5 The Customer remains responsible for any penalties, fines, or costs arising from the inclusion of prohibited, hazardous, or incorrectly described waste in the Goods, and will indemnify the Company against any such liabilities.
12. Delays and Force Majeure
12.1 The Company will not be liable for any failure or delay in performing the Services where such failure or delay results from events beyond its reasonable control, including but not limited to extreme weather, accidents, traffic congestion, road closures, strikes, or equipment failure.
12.2 If a force majeure event occurs, the Company will notify the Customer as soon as reasonably practicable and will use reasonable efforts to perform or reschedule the Services.
13. Complaints and Dispute Resolution
13.1 If the Customer is dissatisfied with any aspect of the Services, they should notify the Company as soon as possible, providing full details of the issue.
13.2 The Company will investigate all complaints and will aim to respond within a reasonable period. The Customer agrees to give the Company a reasonable opportunity to resolve any complaint before taking further action.
14. Data Protection and Privacy
14.1 The Company may collect and process personal data relating to the Customer and, where relevant, their representatives, for the purposes of administering bookings, providing Services, managing accounts and complying with legal obligations.
14.2 The Company will handle all personal data in accordance with applicable UK data protection laws and its internal policies. Personal data will not be shared with third parties except where necessary to provide the Services, or where required by law.
15. Variations
15.1 The Company may amend these Terms and Conditions from time to time. The version applicable to any Contract will be the version in force at the time the booking is confirmed.
15.2 Any variation to these Terms and Conditions requested by the Customer will only be effective if agreed in writing by the Company.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, are governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
17. Severability
17.1 If any provision or part-provision of these Terms and Conditions is found to be invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted.
17.2 Any modification or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the remainder of these Terms and Conditions.
18. Entire Agreement
18.1 These Terms and Conditions, together with any quotation or booking confirmation issued by the Company and any other documents expressly incorporated by reference, constitute the entire agreement between the Company and the Customer in relation to the Services.
18.2 The Customer acknowledges that they have not relied on any statement, promise or representation made or given by or on behalf of the Company which is not set out in these Terms and Conditions or in the written contractual documents.
