Removals Roehampton Privacy Policy
This Privacy Policy explains how Removals Roehampton collects, uses, stores and protects personal data relating to our customers and prospective customers in the Roehampton area. It is intended to comply with the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all Removals Roehampton services and to all customers and prospective customers within our service area.
Who We Are
Removals Roehampton is a removals and related services provider operating in the Roehampton area. For the purposes of data protection law, we are the data controller in respect of the personal data we collect and process about you in connection with our services.
Personal Data We Collect
We collect only the personal data that is necessary to provide our services, manage our relationship with you, and meet our legal obligations. The categories of personal data we may collect include:
Identification and contact details such as your full name, address, service addresses for collection and delivery, and other basic contact details necessary to communicate with you about your booking and our services.
Booking and service information such as details of the property or premises involved in the move, access information, date and time of your move, inventory details you provide, and any relevant special instructions relating to your removal service.
Payment and billing information such as billing address, invoices, records of payments made to us, and related transaction information. Card or bank details are processed only through our chosen payment providers and are not stored by us beyond what is necessary for accounting and legal purposes.
Communication records such as information contained in enquiries, quotes, emails, messages and other communications you send to us, as well as notes of conversations we have with you about your booking or potential booking.
Website and usage data when you visit our website, which may include technical data such as IP address, browser type, and basic analytics data about how you interact with our site. This is used to maintain and improve our website and services.
How We Collect Personal Data
We may collect your personal data in the following ways:
Directly from you when you contact us to request a quote, make a booking, ask a question, or otherwise communicate with us about our services.
During the provision of our services when we visit your premises or deliver items, and you provide additional details required to complete the move safely and efficiently.
From third parties where lawful and relevant, for example if an agent, landlord, or another family member books our services on your behalf and provides your contact details for coordination.
Automatically when you interact with our website, through basic analytics tools that help us understand site usage patterns and performance.
Lawful Bases for Processing
We process your personal data only where we have a lawful basis under data protection law. The main lawful bases we rely on are:
Contractual necessity where processing is required to provide a quote, enter into a contract with you, or perform the contract for removals and related services. This includes handling your booking, confirming details, carrying out the move, and processing payments.
Legitimate interests where we have a legitimate business interest in processing your data, and this is not overridden by your rights and interests. This may include using your data to manage our business operations, improve our services, handle customer service enquiries, and keep records of completed work.
Legal obligations where we must process certain personal data to comply with legal and regulatory requirements, including tax, accounting, and recordkeeping duties.
Consent where we rely on your clear and informed consent for specific activities that are not covered by the bases above. Where we rely on consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing carried out before the withdrawal.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide quotes, plan and perform removals and related services you have requested or agreed to, including communicating with you before, during, and after your move.
To manage our customer relationship with you, including handling enquiries, complaints, feedback and aftercare.
To manage our business operations, such as scheduling and allocating staff and vehicles, maintaining records of jobs completed, and improving the efficiency and quality of our services.
To process payments, accounting, and invoicing, and to maintain accurate financial records and comply with legal and tax obligations.
To maintain the security and proper functioning of our website, systems and premises, and to detect or prevent fraud or misuse of our services.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. In general:
Customer and booking records including contact details, job details, and related communications are normally kept for a period that allows us to deal with queries, handle any complaints or disputes, and demonstrate that we have fulfilled our obligations.
Financial and payment records are kept for the period required by tax and accounting laws.
Website and analytics data is retained for a shorter period necessary to analyse and improve website performance and security.
Once personal data is no longer needed, we will securely delete or anonymise it in line with our data retention practices and applicable legal requirements.
Data Processors and Third Parties
We may share your personal data with carefully selected third parties who act as data processors on our behalf. These processors are only permitted to use your data in accordance with our instructions and for the purposes described in this Privacy Policy. They are required to keep your data secure and to comply with applicable data protection laws.
Types of processors and third parties we may use include:
IT and hosting providers who host our systems or website, store data, or provide technical support and maintenance services.
Payment service providers who process payments and transactions relating to our services.
Professional advisers such as accountants, where access to limited personal data may be required for auditing, compliance, and financial reporting.
Operational partners or subcontractors where necessary to carry out your removal in circumstances where we need additional vehicles, staff, or specialist services. In these cases, we share only the information necessary to complete the work safely and effectively.
We do not sell your personal data to third parties. If we are required by law or by a public authority to disclose your personal data, we will do so only to the extent necessary and in accordance with applicable legal requirements.
International Data Transfers
Our services are focused on customers in the Roehampton area and within the United Kingdom. Where personal data is processed or stored outside the UK or European Economic Area by a third party acting on our behalf, we will ensure that appropriate safeguards are in place to protect your data, in line with data protection law.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and exemptions. Your rights include:
The right of access to obtain confirmation about whether we process your personal data and to receive a copy of the personal data we hold about you, along with certain additional information.
The right to rectification to request that inaccurate or incomplete personal data is corrected or updated.
The right to erasure in certain circumstances, also known as the right to be forgotten, where there is no longer a lawful basis for us to continue processing your personal data.
The right to restriction of processing in certain circumstances, allowing you to request that we limit how we use your personal data.
The right to data portability to receive personal data you have provided to us in a structured, commonly used and machine readable format, and to transmit that data to another controller where technically feasible and where the processing is based on consent or contract.
The right to object to processing where we rely on legitimate interests as our lawful basis, including profiling, and you believe your rights and interests outweigh our legitimate interests.
The right to withdraw consent at any time where we rely on consent for specific processing activities. Withdrawing consent does not affect the lawfulness of processing before consent was withdrawn.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are concerned about how your personal data is being handled.
Security of Your Personal Data
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. These measures include limiting access to personal data to those employees, contractors and processors who need it to perform their duties, and maintaining suitable physical, administrative and technical safeguards.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we process personal data. Any changes will be effective when the updated Privacy Policy is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
Contact About Privacy
If you have any questions about this Privacy Policy or how Removals Roehampton handles your personal data, or if you wish to exercise any of your data protection rights, you can contact us using the contact details provided on our website or through the usual communication channels you use with us.
