Terms and Conditions for Removals Roehampton

These Terms and Conditions set out the basis on which our removal services are provided in the UK. By making a booking, you agree that these terms apply to the supply of removal, packing, loading, transport, unloading, and any related services we agree to provide. They are intended to create a clear and fair framework for both parties, ensuring that the moving process is organised, transparent, and conducted with reasonable care.

In these Terms and Conditions, references to we, us, and our mean the removal service provider, and references to you and your mean the customer. These terms apply to domestic and commercial removals unless we state otherwise in writing. They should be read alongside any written quotation, booking confirmation, inventory, or special instructions agreed before the move. If any term is unclear, it is your responsibility to ask for clarification before confirming the booking.

Booking Process

To arrange Removals Roehampton, you must provide accurate information about the items to be moved, the collection and delivery addresses, access conditions, preferred dates, and any additional services required. A quotation may be based on the details you give at the time of enquiry, and the final price may change if the actual circumstances differ materially from the information supplied. This is especially relevant where there are stairs, limited parking, long carries, delays, disassembly requirements, or items that require special handling.

A booking is only confirmed once we have accepted your request and, where required, received the agreed deposit or prepayment. We may issue a written confirmation setting out the service date, estimated arrival time, scope of work, and any assumptions used to prepare the quotation. You should check this carefully and notify us promptly of any errors. If the confirmation differs from the original quote due to updated information, the revised terms will apply once accepted by you.

We reserve the right to decline or cancel a booking where we believe the job is unsafe, unlawful, unsuitable for our vehicles, or outside the range of services we provide. In some cases, we may require a pre-move survey, photographs, or a list of high-value or fragile items before confirming the work. You agree to cooperate reasonably with any requests for information so that the removals service can be planned properly and completed efficiently.

Customer Responsibilities Before the Move

You are responsible for ensuring that all items are suitably packed unless packing has been expressly agreed as part of the service. Boxes should be sealed, labelled where appropriate, and fit for transport. If you choose to pack your own belongings, you accept responsibility for damage caused by inadequate packing, except where we have been negligent in handling the items. It is also your responsibility to ensure that the premises are accessible at the agreed time and that parking or access restrictions are arranged in advance where necessary.

You must ensure that all items handed to us are legal to transport and do not include prohibited, dangerous, or restricted goods unless we have specifically agreed in writing to carry them and the law allows it. This includes, without limitation, explosives, illegally held goods, uncontained hazardous substances, and any items that could endanger our staff, vehicles, or third parties. If such items are discovered during a move, we may refuse to handle them or stop work immediately.

Payments must be made in accordance with the quotation or booking confirmation. Unless we agree otherwise, prices are quoted in pounds sterling and may be subject to VAT where applicable. Any deposit paid is ordinarily non-refundable unless the law requires otherwise or we cancel the booking without fault on your part. The balance is due on the date of the move or on completion of the service, depending on the agreed payment terms. We may require payment in full before unloading, especially for long-distance or commercial removals.

If payment is not received on time, we may charge reasonable recovery costs and interest on overdue sums in line with applicable UK law. We are not obliged to release goods, continue work, or complete delivery until all outstanding sums have been paid. Any dispute relating to invoices must be raised promptly and in writing. Unpaid amounts may be pursued through lawful debt recovery procedures.

Cancellations and Amendments

You may request a cancellation or amendment to the booking by giving notice as soon as possible. If you cancel, any deposit may be retained to cover administration, scheduling, or costs already incurred, unless the cancellation falls within a period where a greater refund is required by law or by our written agreement. The closer the cancellation is to the move date, the more likely it is that we will incur losses that may be charged to you where permitted.

Where you need to change the date, volume of goods, addresses, or service scope, we will try to accommodate the request, but we do not guarantee availability. A change may affect the price, the vehicle size required, the number of operatives, and the timing of the work. If you do not inform us of a material change before the move begins, we may treat the revised requirements as a variation and charge accordingly.

Our Liability

We will provide the Roehampton removals service with reasonable care and skill and in accordance with the details agreed in the booking. Our liability for loss or damage is limited to direct loss that is reasonably foreseeable and caused by our breach of contract or negligence. We are not responsible for indirect or consequential loss, including loss of profit, loss of business, or emotional distress, except where liability cannot lawfully be excluded.

Our liability for fragile, valuable, or high-risk items may be limited unless those items are declared to us in advance and we have agreed in writing to handle them. This includes antiques, artwork, mirrors, glass, electronics, jewellery, documents, and items of exceptional value. We may request evidence of value, specialist packing, or separate insurance arrangements for such goods. Where items are not declared, any compensation may be limited to a reasonable amount based on the ordinary nature of the goods.

We are not liable for damage caused by pre-existing defects, inadequate packing by you, unavoidable movement during transport, or circumstances outside our reasonable control, such as severe traffic disruption, adverse weather, road closures, or acts of third parties. You should take reasonable steps to protect your belongings, disconnect appliances, and safeguard flooring, walls, and fittings before the move begins. If you ask us to move items that are already damaged, fragile, or unstable, you do so at your own risk.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. If a claim arises, you must notify us promptly and provide reasonable evidence of the issue, including photographs, an inventory, and any relevant documents. Any claim for loss or damage should be made as soon as possible and, in any event, within a reasonable period after completion of the service.

Waste Regulations and Disposal

Where our services include collection, removal, or disposal of unwanted items, waste must be handled in accordance with applicable UK waste regulations. We will only transport and dispose of waste where it is lawful to do so and where the waste transfer arrangements are appropriate for the type of material involved. You must accurately describe any waste to be removed and must not conceal hazardous, clinical, electrical, or restricted materials among general household goods.

Waste removal is subject to the producer responsibility and duty of care principles under UK law. You remain responsible for ensuring that waste is presented for collection lawfully and safely. We may refuse to remove any item that is prohibited, unsafe, contaminated, or improperly segregated. If we agree to dispose of waste on your behalf, you authorise us to transport it to a licensed or otherwise lawful facility, recycle where appropriate, or arrange transfer to a compliant third party.

Where required, we may complete a waste transfer note or similar record. You agree to provide any information needed for lawful disposal and to cooperate with reasonable verification requests. Items that are reusable, recyclable, or suitable for donation may be handled according to the agreed service, but final decisions on lawful routing and disposal methods remain at our discretion, provided they comply with the law and the service agreement.

If during the job we discover material that requires specialist handling, additional charges may apply, or we may refuse disposal entirely. This includes asbestos, oils, chemicals, batteries, paint, gas bottles, medical waste, and any item that cannot lawfully be carried in our vehicle or deposited at ordinary waste facilities. You must tell us in advance about any such items so that we can determine whether the work can be carried out safely and lawfully.

Delays, Access, and Force Majeure

We will use reasonable efforts to arrive within the agreed time window, but times are estimates only unless expressly stated otherwise. Delays may occur due to traffic, loading conditions, weather, operational issues, or events beyond our control. If access is restricted, keys are unavailable, parking is not secured, or the property is not ready for loading or unloading, waiting time charges may apply. We may also charge for abortive attendance where the move cannot proceed because of matters within your responsibility.

We are not liable for failure or delay in performing our obligations if the delay or failure is caused by events outside our reasonable control, including accidents, fire, flood, strikes, road closures, civil disturbance, or legal restrictions. In such cases, we may rearrange the service or cancel the booking with reasonable notice. Where performance becomes impossible or unsafe, our duties will be suspended for the duration of the event.

Claims, Complaints, and Termination

If you are dissatisfied with any aspect of the Removals Roehampton service, you should raise the issue as soon as reasonably practicable so that it can be investigated. We may ask for photographs, invoices, inventories, or other supporting information. Where appropriate, we may inspect the item or arrange an assessment. Any remedy offered will depend on the facts, the evidence available, and the limits of liability set out in these terms.

We may suspend or terminate the contract immediately if you breach these terms, provide false information, fail to pay, create an unsafe working environment, or behave abusively toward our staff. If termination occurs due to your breach, you will remain liable for work already performed, waiting time, and reasonable costs incurred. If we terminate without your fault, we will refund any amount paid for work not yet carried out, subject to lawful deductions.

Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer rights provide otherwise. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force and effect.

By booking a removal service with us, you confirm that you have read, understood, and accepted these Terms and Conditions. These terms are designed to protect both the customer and the removals provider by setting out clear expectations for booking, payment, cancellation, liability, waste handling, and legal compliance. They help ensure that every move is completed in a professional and lawful manner.